Support & Contact

Your SKE Support Center

We are here for you

Your reliable partner for support and advice

At SKE, we not only offer you innovative solar solutions, but also comprehensive support. Our aim is to be at your side every step of the way - from planning and installation to commissioning and beyond.

Support

Contact

FAQs

Service and Support

SKE support for Huawei FusionSolar products and solutions

SKE offers comprehensive service and support for Huawei FusionSolar solutions. From logistics and training to technical support and the provision of documentation - our experienced team provides partners with expert assistance in all areas. We support projects from planning to successful implementation with customized solutions and personal support.

1.

SKE provides support with logistics and shipping

SKE ensures availability and punctual delivery. We supply the Central and Eastern European market from our logistics centers in Austria and England. Our back office team is available to answer all your questions about Huawei Solar. As a Huawei Value Added Partner, we offer first-class technology and know-how at first hand. In addition to fast availability, you also benefit from low costs for batteries and inverters.

2.

SKE offers support with commissioning

In cooperation with Huawei, our SKE team offers both personal and online support. The on-site support focuses specifically on commercial and utility-scale solutions. Our SKE partners benefit from the high competence of the SKE photovoltaic team for Huawei FusionSolar PV components. Thanks to our comprehensive expertise and efficient support, we ensure that our partners are optimally looked after at all times and can benefit from the best solutions.

3.

SKE offers training and workshops

Our SKE team provides partners with comprehensive training on all Huawei FusionSolar PV solutions. These training courses take place either at SKE, at the partner's premises or online and cover various key photovoltaic topics. The aim is to turn partners into competent consultants for the planning and installation of Huawei FusionSolar PV systems by imparting practical knowledge and specific expertise.

4.

SKE helps with documentation and certificates

In the SKE Online Support Center you will find all the documents you need for a successful project, like data sheets, manuals and certificates. The SKE team will be happy to answer any further questions you may have. Thanks to our many years of experience with Huawei FusionSolar, we can quickly provide the right solution.

5.

SKE helps with the sale of PV solutions

The experts at SKE will be happy to advise you on intelligent solutions from Huawei FusionSolar. SKE offers intelligent monitoring solutions and helps its partners quickly and easily.

6.

SKE offers technical support

We provide support in several languages (English, German, Hungarian, Serbian, Romanian, Italian, Spanish and French) for technical questions or planning issues relating to PV systems as well as for guarantee and warranty processing. We provide advice on all topics relating to solar systems with and without batteries. As a Huawei Value Added Partner, we offer you first-class service at first hand.

Your SKE contact

Fast and reliable support from our SKE experts

Do you have any questions or need further information? Contact us directly! Our team will help you quickly and reliably. Use the form below to submit your request and we will get back to you as soon as possible.

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FAQ

You ask, SKE answers.

Find out more

Manage your PV projects
anytime and anywhere

The Huawei FusionSolar app enables efficient monitoring and management of your photovoltaic system. Real-time data and AI analyses improve energy efficiency and self-consumption. Functions such as smart operation and household appliance integration make energy management easier and more effective.

Download the app now:

SKE Partner Programm

Become an SKE partner and secure benefits!

The SKE partner program offers exclusive benefits for installers and wholesalers of Huawei FusionSolar products. Benefit from attractive discounts for your own systems, preferential access to the SKE service hotline, participation in VIP events and a refund when replacing devices. You also get access to specialized training and workshops. Find out more and register on our website.

Find out more

Your warranty

SKE offers comprehensive warranty services for Huawei FusionSolar products. Here are the most important points:

Online warranty processing

Fast and uncomplicated processing of warranty claims online.

Warranty extensions

Information on extending the warranty period.

Remuneration for installers

Special compensation for warranty claims.

Warranty conditions

Detailed information on the warranty conditions.

Frequently asked questions

Answers to the most frequently asked questions about the warranty.