We are here for you
SKE offers comprehensive support for Huawei FusionSolar solutions - from planning and installation to commissioning and beyond. Our experienced team is at your side with technical advice, training and customised solutions.
Not an installer, but have an enquiry?
Use our general contact form to reach us directly. We will be happy to help you!
As a Huawei 5-Star Certified Service Partner, SKE offers first-class technical support for Huawei FusionSolar solutions in all areas - Residential, Commercial & Utility. We are reliably available for our partners in 16 countries with certified 3 to 5-star service. Our support team is available Monday to Friday, approx. 8 hours a day. Installers can contact us directly via the support form to receive fast and competent help.
Response time
Within one working day
Resolution time
2–4 days
depending on complexity
Customer satisfaction
4,8 of
5 Stars
Hotline waiting time
Under 2 minutes
Comprehensive support for your success
From planning to implementation - SKE offers customised support for SKE partners. With technical support, training, logistics solutions and first-class service, we ensure that your Huawei FusionSolar projects are realised efficiently and successfully.
SKE ensures availability and punctual delivery. We supply the Central and Eastern European market from our logistics centers in Austria and England. Our back office team is available to answer all your questions about Huawei Solar. As a Huawei Value Added Partner, we offer first-class technology and know-how at first hand. In addition to fast availability, you also benefit from low costs for batteries and inverters.
In cooperation with Huawei, our SKE team offers both personal and online support. The on-site support focuses specifically on commercial and utility-scale solutions. Our SKE partners benefit from the high competence of the SKE photovoltaic team for Huawei FusionSolar PV components. Thanks to our comprehensive expertise and efficient support, we ensure that our partners are optimally looked after at all times and can benefit from the best solutions.
Our SKE team provides partners with comprehensive training on all Huawei FusionSolar PV solutions. These training courses take place either at SKE, at the partner's premises or online and cover various key photovoltaic topics. The aim is to turn partners into competent consultants for the planning and installation of Huawei FusionSolar PV systems by imparting practical knowledge and specific expertise.
In the SKE Online Support Center you will find all the documents you need for a successful project, like data sheets, manuals and certificates. The SKE team will be happy to answer any further questions you may have. Thanks to our many years of experience with Huawei FusionSolar, we can quickly provide the right solution.
The experts at SKE will be happy to advise you on intelligent solutions from Huawei FusionSolar. SKE offers intelligent monitoring solutions and helps its partners quickly and easily.
We provide support in several languages (English, German, Hungarian, Serbian, Romanian, Italian, Spanish and French) for technical questions or planning issues relating to PV systems as well as for guarantee and warranty processing. We provide advice on all topics relating to solar systems with and without batteries. As a Huawei Value Added Partner, we offer you first-class service at first hand.
SKE offers comprehensive warranty services for Huawei FusionSolar products. Here are the most important points:
Online warranty processing
Fast and uncomplicated processing of warranty claims online.
Warranty extensions
Information on extending the warranty period.
Remuneration for installers
Special compensation for warranty claims.
Warranty conditions
Detailed information on the warranty conditions.
Frequently asked questions
Answers to the most frequently asked questions about the warranty.