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Huawei FusionSolar FAQ
Frequently asked questions

SKE experts answer frequently asked questions
about Huawei FusionSolar products and solutions

Find the right answers to questions about Huawei FusionSolar products quickly and easily. Whether inverter, battery storage, optimizer, backup box or accessories - here you will find all the answers online - 24 hours a day, 7 days a week. Easy to filter and always up to date.

1) Enter a keyword to filter the search:

2) Questions and answers found:

Can I use other power transformers for the Smart Power Sensor?
What DC/AC ratio should I consider when designing the system?
Sector coupling, self-consumption optimisation, hot water production, EV charging, etc.
How can the Kiosk View be activated?
What happens if the max. input current per MPPT is exceeded?
What is the difference between the Backup Box B0 and B1?
Does the integrated PID recovery support all types of PV modules?
Is it possible to achieve dynamic power reduction with Huawei inverters in conjunction with the installation of a smart meter - without a Smartlogger3000?
How do I create a physical layout of my PV system with Huawei SUN2000-450W-P power optimisers?
How long is the switching time of the Backup Box B0/B1 to emergency power operation?
How can I set the residual capacity for emergency power operation?
With which inverters is the LUNA2000 compatible?
Is the WLAN-FE dongle included in the scope of delivery of the inverter?
How quickly do Huawei optimisers switch off once the AC side is switched off?
Can I connect a SUN2000-30/36/40KTL-M3, 60KTL-M0 or 100KTL-M1 to the internet without Smartlogger3000, only with a SmartDongle?
Are the Huawei SUN2000-450W-P power optimisers compatible with Smartlogger 3000?
Are warranty extensions available?
What is the usable storage capacity of the Luna?
Do I need a residual current circuit breaker/FI for the installation of the inverters?
How many LUNA2000 batteries can I connect per inverter?
What is the maximum cable length of a partially or fully optimised string?
Can I integrate systems with a Smartlogger3000 into the customer's WLAN?
Is the Smartlogger3000 compatible with LUNA2000 power storage?
Where can I buy Huawei products?
What is the Blackstart button on the LUNA2000 for?
What is the difference between the smart dongle (WLAN/FE or 4G) and the commissioning dongle (WLAN or Bluetooth)?
How do I cascade inverters or how do I connect them to each other with the COM ports?
Will my production data be lost as soon as my inverter is replaced?
Is there a way to implement load management?
Is there a plant design tool for Huawei inverters?
How do I find an SKE Partner company?
Where can I register for trainings and webinars?
Can three-phase loads be supplied with the Backup Box B1 in the event of an emergency?
How many devices can I get online with the WLAN-FE or 4G dongle?
Is there a warranty restriction if the inverter runs in emergency power mode for a longer period of time?
I have received my login details for FusionSolar, but I cannot log in. Why?
Why doesn't my LUNA2000 energy store display anything or start itself?
Is a parallel connection of one string to two MPP trackers possible?
What is the minimum number of SUN2000-450W-P2 or SUN2000-600W-P DC power optimizers per string in a partially optimized system (i.e. only shaded PV modules have an optimizer)?
Are the current transformers included with the Smart Power Sensor?
How can I install the FusionSolar app on Apple iOS devices?
Inverter Alarm 2065 when Huawei SUN2000-450W-P2 or SUN2000-600W-P Smart PV Optimizer is Installed
How can I verify my email address in FusionSolar?
My consumption is displayed incorrectly in FusionSolar or gives incorrect values.
Is it possible to load the LUNA from the AC side?
When commissioning 2 cascaded inverters with fully optimised PV strings, the slave inverter is not recognised.
How do I get an account for FusionSolar as an installer?
Is the FusionSolar Monitoring Portal also available as a web application?
Why is integrated arc detection (AFCI) so valuable?
How does the commissioning of an inverter with and without LUNA battery storage work?
Power optimisers SUN2000-450W-P are not recognised.
Is an emergency generator compatible with a Huawei PV system?
Can the remaining storage capacity of the LUNA2000 ESS be configured?
With which inverters is the WLAN-FE dongle compatible?
How do I commission an inverter, or which devices or software (app) is required for this?
I cannot establish a connection from the inverter to the Internet.
Power optimisers SUN2000-450W-P do not go into operation.
How long is the delivery time in the event of a unit replacement?
When commissioning 2 cascaded inverters and one Luna per inverter, the battery is not recognised on the slave inverter.
With which inverters is the Backup Box compatible?
How do I get an account for FusionSolar as an end customer or system owner?
How can I activate the voltage rise suppression on the inverter?
Which inverters are compatible with the WLAN FE dongle?
Is there a repair or overhaul of defective units?
When connecting the SmartLogger to the Internet, do I have to connect the Ethernet cable to the LAN or to the WAN port.
With which inverters is the 4G dongle compatible?
How do I proceed if I want to install an energy meter and the phase current exceeds 250A?
How can I activate the DHCP function on Smartlogger3000?
What do I need a USB commissioning stick for?
Does the Smartlogger 3000 also have WLAN communication?
What is the DC/AC ratio?
What to do if the consumption data in FusionSolar is incorrect or too high?
How can I install the FusionSolar app on Android devices?
Where do I connect the Huawei Smart Power Sensor SmartPS-100A-S0 and SmartPS-250A-T0 at home?

Huawei SUN2000-12-25KTL-M5

Smart power packs
with enormous performance

 

The HUAWEI SUN2000 PV inverters take your PV system
to the next level.

The smart power packs with enormous rated power are safe, reliable and real lightweights thanks to their integrated AC and DC TYPE II surge protection.

Commissioning via the Huawei FusionSolar app is completed in just a few minutes.

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SKE experts provide answers to frequently asked questions

Find the right answers to your questions about Huawei FusionSolar products quickly and easily. Whether inverter, battery storage, optimizer, backup box or accessories - here you will find all answers online - 24 hours a day, 7 days a week.

to the frequent questions

Data sheet download

   Data sheets

Data sheets for all current Huawei FusionSolar products are available here. Always up-to-date and easy to filter by device.

Download data sheets

Manuals Download

   Manuals

Manuals for all current Huawei FusionSolar products are available here. Always up-to-date and easy to filter by device.

Download the manuals

Quick guides download

   Brief instructions

Here you can find quick guides for all current Huawei FusionSolar products. Always up-to-date and easy to filter by device.

Download the short instructions

Watch support videos

   Support Videos

Support videos for all current Huawei FusionSolar products are available here. Always up-to-date and easy to filter by device.

Watch support videos

Certificates Download

   Certificates

Certificates for all current Huawei FusionSolar products are available here. Always up-to-date and easy to filter by device.

Download certificates

Product images download

   Product images

Product images for all current Huawei FusionSolar products are available here. Always up-to-date and easy to filter by device.

to the product images download

Contact SKE Support

Do you have questions about a product or a technical inquiry? Huawei FusionSolar specialists from SKE are happy to provide SKE Huawei PV partners with advice and assistance.

Contact experts

Huawei FusionSolar App Download:

  • Huawei FusionSolar App for Android 
  • Huawei FusionSolar app for Apple iOS
Download FusionSolar App

SKE Partner Program:

  • Partner discounts for own investments
  • VIP status with the SKE service hotline
  • 2-day VIP SKE Partner Event
  • 110,00 € Refund on exchange
  • Training vouchers
more information

SKE Huawei FusionSolar online support

SKE online support
for Huawei FusionSolar products and solutions

Find the right information about your PV project quickly and easily.
Whether you need a data sheet, quick guide, operating instructions, certificate or video instructions - you can find all the data online in SKE online support - 24 hours a day, 7 days a week.

Warranty
online database
Huawei Solutions
FAQ

Do you have a question about the intelligent photovoltaic solutions from Huawei FusionSolar? Here you will find frequently asked questions with answers from our experts:

 

Huawei Layout Tool

Simply plan the optimum system size with the Huawei FusionSolar Layout Tool. This saves you time and money. If you have any questions, SKE Support will be happy to help you.

 

SKE Academy

At the SKE Academy you will find a wide range of training courses - whether traditionally in the SKE Training Center or virtually in the next webinar.

 

Social media

Find news, products, and solutions from Huawei FusionSolar and SKE:

 

find partners

Are you interested in a product from the Huawei FusionSolar portfolio and looking for a local partner to support you? Whether you are looking to purchase, commission or support - you will find the right partner in your area with us.

 

SKE Newsletter

Are you interested in Huawei FusionSolar products and solutions and want to receive the latest information? The SKE Newsletter informs you about all product news, trainings, and webinars.

 

SKE - Huawei Value Added Partner for Central, Southern and Eastern Europe

Huawei Value Added Partner
for Central, Southern and Eastern Europe

 

SKE is a Huawei Value Added Partner for Albania, Austria, Bosnia, Bulgaria, Croatia, Cyprus, Greece, Ireland, Kosovo, North Macedonia, Montenegro, Moldova, Romania, Serbia, Slovenia and the United Kingdom.

As a Huawei Value Added Partner and Huawei Service Partner for Huawei FusionSolar products, we offer solutions for Residential, Commercial & Industrial and Utility Scale applications in all SKE countries.

The SKE PV specialists will support you with all questions regarding Huawei FusionSolar products and solutions

We offer technical support, training and education for Huawei FusionSolar products and solutions in all SKE countries.

SKE Sales & Solutions
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Serbia Products | Contact sales
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SKE - Huawei FusionSolar Service & Support

SKE Service & Support
Albania Online Support | Contact Support
Bosnia & Herzegovina Online Support | Contact Support
Bulgaria Online Support | Contact Support
Greece Online Support | Contact Support
Ireland Online Support | Contact Support
Kosovo Online Support | Contact Support
Croatia Online Support | Contact Support
North Macedonia Online Support | Contact Support
Moldova Online Support | Contact Support
Montenegro Online Support | Contact Support
Austria Online Support | Contact Support
Romania Online Support | Contact Support
Serbia Online Support | Contact Support
Slovenia Online Support | Contact Support
United Kingdom Online Support | Contact Support
Cyprus Online Support | Contact Support