FAQ - Frequently asked questions and answers about warranty & extended warranty

Frequently asked questions about
warranty and extended warranty.

Find the right information to your question about warranty and warranty extension of Huawei FusionSolar products. Easy, fast, always up to date and all this 24 hours a day, 7 days a week. Just choose your question and the answer will pop up. If our FAQ does not help, please contact our support.

How many years warranty does Huawei inverter have?
Can I buy an extended warranty and for how many years?

Yes, - the warranty period can be extended for each inverter within the active warranty period extended in steps of 5 years up to 20 years.

When does the warranty start?

The warranty begins on the date of shipment.

Where can I check the warranty for my product?

Please visit the following link to check the warranty period of your product. You can also download the official Huawei warranty certificate: https://support.huawei.com/enterprise/ecareWechat (+ click on "Click Here for Smart PV Warranty Check“).

How can I complain about a defective item?

Please visit the online support of our homepage, the point warranty processing. After logging in, you can enter all the data for your warranty case and transfer the data to us.

How long does it take to replace an inverter or other device?

Once all the information is collected and transferred through the online warranty processing, it usually takes 2 - 5 business days after Huawei confirms the replacement.

Is there any compensation for the costs incurred by the installer?

Yes, the flat rate compensation for the exchange procedure is 110.00 EUR net for certified companies. For information on certification, please contact the SKE Training Department.

How does the exchange take place?

Once the problem has been reported and checked, either a solution will be found to repair the device or a replacement will be initiated. For this purpose, the details (SN, company name, address...) are required which were deposited during the registration or the online warranty processing in order to deliver the device to the desired location.

Huawei Luna Smart String Battery

Modular solutions exactly
for your needs.

 

The Huawei Luna Smart String Battery offers a modular solution tailored to your needs. With 5 kWh, 10 kWh or 15 kWh and the possibility for subsequent expansion, the Luna battery is ideal for responding to changing needs. In combination with the matching PV Optimizer, you get a powerful system with high efficiency.

Huawei FusionSolar Solutions for Central & Eastern Europe

Innovative solutions
exactly for their needs.

SKE is a Value Added Partner of Huawei and is represented in numerous countries in Central and Eastern Europe. You can find us in Albania, Austria, Bosnia, Bulgaria, Croatia, Cyprus, England, Greece, Ireland, Kosovo, Macedonia, Montenegro, Romania, Serbia, and Slovenia. Our local experts are happy to assist you and speak your language - both culturally and technically. Huawei Solar's portfolio includes inverters, batteries, hybrid solutions, and optimizers for PV systems.

Our goal in all countries is to use Huawei Solar's innovative products to improve solar efficiency.

In this way, we promote the energy turnaround directly in the respective regions. We are pursuing a broad positioning with regard to our product range. We deliberately not only supply the technology, such as optimizers for the photovoltaic system, but also transfer the knowledge of how the components can best be used.

  • How can the photovoltaic price be recovered more quickly with an optimizer?
  • Which technology fits my requirements?

We are happy to advise our customers from the trade and craft sector.

Smart solutions in particular, for example for operating a battery with the solar system, currently show great potential for increasing efficiency even further. With the right energy storage system, your own solar power can be used even when the sun is no longer shining at night. This also offers more planning security.

SKE in Central and Eastern Europe is the contact for homeowners, tradesmen, installers and wholesalers who want to profit from solar technology. Due to the proximity to the manufacturer Huawei, we also offer optimizers, batteries and inverters at low costs.

Huawei - Leading through innovation

Technology for tomorrow
already on offer today.

At the beginning of the 21st century, solar technology in itself was the innovation - today the development of the technology is much further. It is no longer a matter of producing electricity from sunlight at all, but of making the systems as efficient, durable, and smart as possible. Huawei Solar is developing advanced technology such as solar batteries and optimizers for PV systems to do just that. Our goal is to make these innovations available to as many operators, installers, and dealers as possible.

That's why we offer comprehensive consulting services in addition to technology - for example, learn in a training course how an efficient inverter can make photovoltaics even more profitable. You can also discover future technologies such as smart batteries for photovoltaics. Whatever you are interested in: We always develop a holistic solution.

SKE - Partner for trade & craft

Innovative partner
for trade & craft.

As the world market leader, Huawei FusionSolar sets international standards for efficient solar technology. As a value added partner for Central and Eastern Europe, SKE is the first point of contact for innovative Huawei Smart PV products and solutions for our customers from the trade and craft sectors.

We are pleased that we can already inspire many partners with our concept and the forward-looking technology of Huawei FusionSolar. Furthermore, we are proud to contribute to the energy transition towards renewable generation with our products and solutions in accordance with our company philosophy - and to further increase efficiency with Huawei inverters. SKE not only advises you on inverters for PV systems, but also supports you in all questions on how to best use them.

Huawei Value added Partner for Central and Eastern Europe

Huawei Value Added Partner
for Central and Eastern Europe.

As a Huawei Value Added Partner, SKE is responsible for the countries Albania, Bosnia, Bulgaria, England (United Kingdom), Greece, Ireland, Kosovo, Croatia, Macedonia, Moldova, Montenegro, Austria, Romania, Serbia, Slovenia Hungary and Cyprus.

As a Huawei Value Added Partner and Huawei Service Partner for FusionSolar products and FusionHome solutions, we offer the best price in the CEE region for home builders and owners, as well as for industrial and commercial solutions such as large-scale PV systems.

Our team of experts works daily to support our customers in the areas of sales, logistics, training, certification and technical support.

Our customers can contact us in several languages:

You can contact our sales team and support in English, German, Hungarian, Romanian, Italian, French, Spanish and Serbian.

We provide online technical support, training, and workshops for Huawei FusionSolar products and solutions across Europe. For any inquiries, our team of experienced experts is at your disposal.

Huawei FusionSolar
sales and distribution.
Albania Products | Contact Sales
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